Shipping and FAQ

Shipping

We ship our wallets/pouches/bags/notebooks/panels etc. from our facilities located in Salem MA to: USA only (sorry rest of the world :))

We ship within 2 business days with USPS Priority Mail/USPS First Class Mail. Packages sent with USPS Priority Mail or First Class usually arrive to their domestic destination within 1-3 business days from day of shipping. Tracking number will be provided for both Priority Mail and First Class.

Shipping costs:

under $10.99

Shipping: $2.99

under $28

Shipping: $4.90
$28.01 - 50 Shipping: $6.75

over $50.01

Shipping: $8.15

 

Personalized Printed Panels: since they are printed on demand, please allow 2 to 3 business days before shipping.

JEWELRY - jewelries only are shipped worldwide from our partner facilities located both in the USA and in Europe.  Jewelries ship within 2 business days. FREE SHIPPING offered worldwide. Arrives within 5-20 days.

Returns

Have you changed idea? Did you get your Nstilla item but you don't like it/don't need it anymore? Are you really, really sure about it?

You can return it to us, no questions asked!

You can returned unused items with their original tag still attached within 30 days from purchase. If you return an unused, still-with-tag item to us you are eligible for:

- a full refund of the cost of your item

To do so, please contact us within 30 days from purchase at:

info@nstilla.com

You will receive from us a printable, prepaid USPS Priority Mail label to mail your item back to us. The refund will be issued when your USPS label is scanned by USPS, and takes up to 10 business days to be credited back. A refund can only be sent to the original payment method.

FAQ

- What happens if my item is defective?

We strive to provide you with items that are of best quality an craftsmanship. But we are humans, and as humans we make mistakes sometimes! :) If you believe your item is defective, please contact us WITHIN 15 DAYS from the day your package arrived to your destination at:

info@nstilla.com

Please send us a description of the problem, possibly along with a picture/video depicting the issue. If you received a defective item, you are eligible for:

- a full refund of the cost of your item + shipping (up to 10 days to be credited back/ refund to original payment method only)

or (your choice)

- a replacement (to be sent to same address of original purchase only)

- What happens if the package was damaged/ is late/ was stolen?

If you are encountering any type of problem with your shipment, please contact us asap at:

info@nstilla.com

We will take action and do our best to solve the issue! (Nstilla, to the Rescue!)

- Is COVID-19 affecting shipping times?

Yes. It sucks, but it's true. We noticed that some of our packages are taking a bit longer (few days more) to arrive to destination, especially when your address is very far from the East Coast. We ask you to be patient, if possible, if your package is few days late because of COVID-19. But you should not hesitate to write us - info@nstilla.com - to let us know, and we will keep even a closer eye on your shipment and check its status constantly. If it's 7 days late or more, we will definitely take action.

- Do you offer GIFT options?

Of course! If you are buying a gift for a loved one (or for your arch-enemy, whatever floats your boat) to be mailed directly to them, we can mail your gift without a commercial invoice, and including a greeting card with your message. At the moment the process is not automated - we are working on it! - but you can either:

- leave a note inside the "add a note to your order" box at check out

- or email us asap - no later than 4 hours from purchase - with your greeting card message. Email me personally at valentina@nstilla.com

- Can I buy Nstilla products at any brick and mortar shops?

Yes, you can buy a selection of Nstilla items at the following stores. Please check if and how they are open during COVID-19 stores closure:

MASSACHUSETTS

ESMERALDA boutique, Harvard Square, Cambridge MA

54 Church St, Cambridge, MA 02138

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ESMERALDA boutique,Rockport MA

28 Bearskin Neck, Rockport, MA 01966

THE MARBLE FAUN BOOKS AND GIFTS, Salem MA

102 Wharf St, Salem, MA 01970

PINK BLOSSOM BOUTIQUE, Marblehead MA

26 Atlantic Avenue, Marblehead, MA 01945

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MAXIMA GIFT CENTER, Arlington

212 Massachusetts Ave, Arlington, MA 02474

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SEA AGAIN, Rockport, MA

14 Dock Square, Rockport, MA 01966

JEWELINGA, pop-up boutique

RHODE ISLAND

SIMPLY NATURAL, Narragansett RI

24A Pier Market Pl, Narragansett, RI 02882

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IMAGINE GIFT STORE, Warren RI

5 Miller St, Warren, RI 02885

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NEW YORK

KALIADA, Warwick NY

25 Main Street, Warwick, NY 10990

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Sadly, our retailer I AM BOOKS (located in the North End neighborhood of Boston) has closed permanently due to COVID-19.